TERMS AND CONDITIONS

APPLICATION FOR USE

These terms and conditions (hereinafter the "Terms and Conditions") regulate the participation of Royal Vacations Members of Colombia S.A. in everything related to the weeks of accommodation.  

 

For the purposes of these Terms and Conditions, the same conditions that are related in the timeshare contract in clauses 6.1 and 8 thereof will apply.

  1. Once you enter your application on our website, you will be subject to all the terms and conditions described herein, and it will be understood that you read and understood clearly and without objection all of the stipulated herein

  2. Once you request the use of your week, you will be subject to the contractual conditions initially agreed, depending on the number of points and the possibility of accessing the seasons, suites and other contractual terms accepted by you.

  3. In order to provide the maximum possibility in terms of availability, the Partner of Royal Vacations of Colombia S.A. accept that you must request your reservations with a minimum of 6 (six) months in advance of the date of beginning of use of the Vacation Period; consequently, he / she understands that the request made in a period less than 6 (six) months prior to the date of beginning of use of the Vacation Period will limit the availability to a greater degree which exempts us from responsibility for the requested service.

  4. Consider that the availability of high demand accommodation decreases during holiday periods and / or during periods of high demand.

  5. The price includes only the lodging, you will be responsible for paying the additional taxes, transportation and any other related governmental charge.

  6. In order to be authorized to carry out this procedure, the Member must: (i) be up to date in the payment of the Administration Fees, (ii) make the request within the term of the contract, (iii) provide the required data in the system and (iv) Pay the value of the corresponding week of use.

  7. According to the Law and its contract in clause 5.5, it is established that even if you do not use the hosting service; THE CUSTOMER must pay annually, during the first month of each calendar year, from the first calendar year, an annual maintenance fee, therefore not using his week either with property week or week of use, does not exempt to the partner against the payment of the maintenance fee.

  8. The capacity of Royal Vacations of Colombia S.A. to make a Confirmation for a Partner, depends on the availability of Inventory of the platforms by the Hosting Services Providers. Neither Royal Vacations of Colombia S.A. nor the provider can guarantee through the present accessory service specific options of a destination and / or travel dates that are not available.

  9. Some of the Hotels and Resorts handle restrictions for the application of reservations with week of use.

  10. All reservations are for 24 hours. You will not be asked for the payment information until you confirm it. If you do nothing during the 24-hour period, this reservation will be automatically released so that others can reserve it.

  11. To access the additional destinations that make up the Multi-destination, the member must pay their maintenance fee in the terms set in the Accommodation Contract regarding the date, and points contracted, in the same way the additional points according to the season will be handled, number of people and type of unit requested.

  12. The partners understand and accept that the weeks that are used as a multi-destination or change of destination must be used within the calendar year established in their contract, the weeks deposited for exchange in other destinations may be used as long as the requested start date of the exchange is not prior to one year before or after 2 years after the deposit start date. Calendar A ends on December 31 of each year and Calendar B ends on June 30 of each year. If during the calendar year the member does not request a reservation for use with Multidestino or does not request the deposit of his / her week, these will be lost and the points will be deducted from the partner's points inventory. If a member did not request the deposit of their week in a timely manner, or let it expire without using it within two years of use for use from the date of deposit, whoever makes the exchange service may discretionally extend up to one year the use of that week, as long as the member pays the cost of recovery of the week not deposited or used established for the date of application.

  13. These terms and conditions will be subject to the privacy policies of this page.

 

RESERVATION CANCELLATION

POLICIES

We appreciate taking into account that due to the policies of the providers of the destinations, the rates are not refundable unless the contrary is specified, and it is not possible to change the date, change the name or change the destination once the reservation has been confirmed. Because they are promotional rates, cancellation fees of up to 100% apply. It is not possible to make refunds or changes in the event that the trip due to force majeure, illness or calamity cannot be developed.

ROYAL INVESTMENT DE COLOMBIA S.A.S.

CUSTOMER SERVICE

CONTACT US

SECTIONS

R.N.T. 22101

PBX: 571 756 1114

Cel: 301 524-3499

Calle 42 # 66B - 21

Barrio Salitre El Greco

Bogotá D.C. - Colombia

LEGAL ASPECTS

 Exploitation and sexual abuse of minors is punishable by imprisonment, in accordance with the provisions of law  679 of 2001.

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