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FREQUENT

QUESTIONS

  • What is Majestic Vacations Club?
    It is the newest vacation system. Specially designed for the enjoyment of the Family that will allow you to visit the most luxurious hotels and the most exotic destinations with very affordable prices.
  • How does the Club work?
    By investing in the Club, you obtain a membership that will allow you to enjoy a certain number of weeks at unbeatable prices and with discounts of up to 50% in more than 8,000 superior category resorts worldwide.
  • What are the main benefits?
    Among the most important are: You can travel when you want, not when it's your turn, since it's not a fixed week. You can know the whole world because you are not tied to a property. You can book more than 8,000 one, two or three bedroom Resorts in more than 120 countries worldwide. If you cannot travel in a year. Don't worry as you don't lose your weeks. You can also assign them, give them away or rent them. (does not apply to groups or travel agencies) You can travel several times a year. The time is determined by you. Because it is a week system, it does not handle any points table, you know how many weeks you have available without having to calculate points.
  • How many weeks can I enjoy a year?
    Depends on how much time you have to enjoy with your family, since there is no limit to the number of weeks you can enjoy each year.
  • If I don't use my weeks, do I lose them?"
    No, one of the advantages of being a Club member is that you don't lose your weeks. They can be accumulated year after year as long as this time does not exceed the period of use of the contract, for example, a membership for 10 weeks cannot exceed ten years of use. It is important to emphasize that if you do not consume at least one week a year, the member must cancel the sum equivalent to US $150°° Dollars to keep the membership active.
  • What other benefits does membership have?
    Enjoy greater savings on your travels through Majestic Vacations Club. You will be able to have access to a wide variety of travel services with the ease of reserving everything related to your pleasure or business trips, in one place: Air Tickets Hotels around the world Car Rental Cruises Transfers Buses Travel Insurance
  • What are the types of weeks?
    The weeks that the client can use are: CLUB WEEKS: These are the weeks included in the Vacation Club membership and that allow you to enjoy a week of 8 days and 7 nights, for a certain number of people and with special prices for members. VIP WEEKS: These are the additional weeks that are given as a benefit for members who maintain a current and up-to-date timeshare contract. They allow you to enjoy a week of 8 days and 7 nights for 4 people with special prices for members and to travel to any destination in the inventory available worldwide. WEEKS OF USE: These are the weeks given to timeshare partners who request a week's deposit to travel to destinations other than their resort and are governed by the terms of the contract. OTHERS: These are the weeks assigned for handling promotions.
  • How far in advance of my trip should I make my reservation?
    To guarantee a better search that gives you better conditions of availability and price, reservation requests must be handled 60 days in advance in medium and low seasons, and 180 days in advance for high and super-high seasons.
  • How is the season determined for a reservation?
    It is very important to keep in mind that the season is managed in the destination where you wish to travel, taking into account that there are destinations in North America and the Caribbean that are in high season throughout the year.
  • Do I have any seasonal restrictions for the use of my week?
    No, but it must be taken into account that the High and Super High seasons must be requested in advance in order to have greater opportunities to access the availability of the resorts or hotels of the requested destination.
  • Reservations must always be taken by the holder of the membership?
    Not necessarily. One of the main benefits of being a member of the Club is being able to assign or give away your weeks, however, the holder is the one who must send us a communication authorizing a third party to handle a reservation, deducting it from the inventory of weeks of your contract. .
  • Can I change the name of the holder(s) of the reservation?
    Once the reservation has been confirmed and paid, it is not possible to make any changes to it.
  • If after paying a reservation I cannot travel, can I cancel it?
    Cancellation policies are policies established by each of the resorts or hotels with which service agreements have been established for our partners, these policies can vary from a payment for "No Show", to losing the entire of the value delivered, therefore in the confirmation of your reservation you must review the cancellation policies established by the development chosen by you.
  • What are the types of units in which I can stay?
    There are several types of unit, but the most common are: Studio: A cozy space, ideal for couples, married couples or newlyweds. Pleasant views of the sea, gardens or pool. Kitchenette equipped with the necessary utensils to make your stay more comfortable. It's basically a very spacious hotel room. It has a very comfortable bathroom and sometimes a balcony. Amenities: One king bed and one double sofa bed or two double beds Equipped kitchenette Safe deposit box A bathroom. Junior Suite: Privileged condominiums with fascinating views. Perfect for small families. The main bedroom has a King bed and there are two sofa beds in the living area. The marble bathroom with tub and shower complements a variety of amenities to offer you an atmosphere of serenity and relaxation. Amenities: King bed in the main bedroom Two sofa beds in the living area Equipped kitchen Safe deposit box Two bathrooms with marble finishes* *Some one-bedroom units have only one bathroom. Master Suite: Unforgettable views. The main bedroom is equipped with a king-size bed and a safe. The second bedroom is immaculate and spacious with room for two double beds. The bathrooms have fine marble finishes and the kitchenette is fully equipped with the necessary utensils for a group of six people. Amenities: King bed in the main bedroom Two double beds in the second bedroom Two sofa beds in the living area Equipped kitchen Safe deposit box Three bathrooms with marble finishes** **Some two-bedroom units have two bathrooms.

ROYAL INVESTMENT DE COLOMBIA S.A.S.

CUSTOMER SERVICE

CONTACT US

SECTIONS

R.N.T. 22101

PBX: 571 756 1114

Cel: 301 524-3499

Calle 42 # 66B - 21

Barrio Salitre El Greco

Bogotá D.C. - Colombia

LEGAL ASPECTS

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